Frequently Asked Questions

Everything you need to know about purchasing and managing tickets.

What is Hometown Tickets?

Hometown Tickets is an event ticketing platform. Free for organizers to use, we provide simple, local ticketing for events of all sizes.

How do I purchase tickets?

Head to hometowntickets.com/events and click on the event you’d like to attend. Select your ticket(s), click checkout, and follow the steps. You’ll receive your tickets instantly by email and text message.

Do I need to print my tickets?

Nope! You can show your tickets on your phone when you arrive. If you prefer, you can print them at home too.

Where are my tickets?

Tickets are automatically sent to the email and phone number entered at checkout. Check your spam or junk folders if you don’t see them. Still can’t find them? Email info@hometowntickets.com and we’ll resend them right away.

Can I get a refund?

Refunds are decided by the event organizer. Most events include their refund policy in the event description. If you’re unsure, email info@hometowntickets.com for help.

Can I exchange my tickets for a different date?

Exchanges are also up to the event organizer. Check the event description for their exchange policy, or reach out to info@hometowntickets.com for more info.

What is your refund policy?

All sales are final. If the organizer allows refunds, only the face value of the ticket will be refunded. If the event uses “all-in pricing” (one flat price), the full amount will be refunded minus the Hometown Tickets processing fee.

How is my contact information used?

We take your privacy seriously. Your info is only used to deliver your tickets and to let organizers contact you about the event you purchased tickets for. We’ll never sell your data. You can read our full privacy policy at hometowntickets.com/privacy-policy.